COVID-19 Delivery delays – 17 Sundays

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We noticed you have chosen to pick up in store, if you aren't able to pick up your order from our Coburg, VIC location, please change your shipping preference to 'home delivery'

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COVID-19 Delivery delays

A note from the business owners:

Hey all, I’m sure you are receiving multiple updates from other businesses right now; however we wanted to touch base and have all the information available to you in the one place!

Like all small businesses, we are trying our best to navigate the current environment and put measures in place to keep trading safely. Have a question or want to reach out? We are available via Facebook and Instagram and will get back to you asap.

Please remember the courier companies and drivers on the front line of this crisis are under immense pressure. It has been like Christmas trading every day and they are doing their best under these unique circumstances. Let's remember to treat them kindly.

Moving forward, we will let you know as things change (which we're sure they will for foreseeable future). Thanks so much for your support during this time, as many brands are closing you are literally keeping us open and we can’t express our appreciation enough.

Thanks so much for your support.


Claire & Nikala

 

Shipping Delays:

 

Express Post within Australia - Please allow for delays to Express Post; Australia Post will no longer guarantee express shipping within these timeframes for the immediate future. 

General Post within Australia - We have been told to expect large delays to all parcels being shipped at this time; please allow for this when you are placing an order or expecting a return to be processed.

As you can see on the AUPOST site, they are subject to snap shut downs and now they are facing strike action so there will be delays we are unable to control so please keep this in mind.

International shipping - Unfortunately, due to the extreme price rises, we only ship internationally to NZ at the moment.   

Returns / Exchanges -  If you are returning a parcel domestic or international, we advise you to buy a tracking number service as the postal services are under extreme pressure and losing parcels at this time.

 PLEASE DO NOT PLACE AN ORDER IF YOU ARE NOT PREPARED TO WAIT UP TO 10 DAYS FOR A REFUND OR EXCHANGE. 

We are doing our best to get everything sent and processed asap but we cant control AUPOST so please check your tracking and wait for it to be delivered.

Thanks so much

 

 

 

 

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