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Returns, exchanges and shipping


Shipping:

AUSTRALIAN CUSTOMERS

Express Post (Flat Rate $15)

Want your order faster? We offer Express Post shipping for 3-5 business day delivery at a flat rate of $15.  

You will be able to select your preferred shipping method at the check-out. 

If you're located outside of major cities or in a rural area, please allow an extra 1-2 business days for your Express Post parcel to arrive.

Regular Post (Flat Rate $10)

Melbourne Metro Area: Orders placed on a business day > arrives within 5-7 business days.

Sydney, Brisbane/Gold Coast, Adelaide, Tasmania and Canberra, metropolitan areas: Orders placed on a business day > arrives in 7-9 business days.

The rest of Australia (includes Perth & rural areas): Orders placed on a business day > arrives in 7-10 business days.

 

Order Processing

We aim to process all orders literally as they come through, as fast as possible.

Orders placed on weekends are sent the next business day.

Public Holidays: please allow 1 extra business day for your parcel to arrive in the event that a public holiday falls in your delivery window.

Tracking (Australian customers)

We ship all our parcels via Australia Post. As soon as your order has shipped, you will be notified by email which will include your tracking number

 

INTERNATIONAL CUSTOMERS 

We offer flat rate international shipping via Australia Post

New Zealand: Flat rate shipping $30

United States: Flat rate shipping $30

Europe: Flat rate shipping $45

Final shipping charges will be displayed at the check-out.

International customers, prices do not include relevant  customs duties, GST's or other fees which may be imposed by the customs clearance in your country

 

Delivery times (international customers) 

New Zealand - please allow 5-10 business days from the shipment date (from when you receive your shipping notification email).

United States and United Kingdom - please allow 7-10 business days from the shipment date (from when you receive your shipping notification email)

 

Shipping & Tracking (international customers)

We ship all orders using Australia Post's, Registered Post International service. This requires signature upon delivery.

If no one is at your nominated address, a card will be left for you to collect the parcel from your nearest local post office - the collection post office will be stated on the card (usually your nearest local post office). 

 



Returns, refunds, exchanges:

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will work with you to provide a solution.

We can offer you the option of  115% credit on your return and will send you a gift card to the  item value +15% of your original purchase.

Full priced items can be returned within 30 days of receipt for a return or exchange. Merchandise must be unworn, unwashed, and in its original condition with all tags attached.

The Returns and Exchanges form must be filled out correctly and clearly. Please contact info@17sundays.com if you have not received this form. Customers are responsible for shipping & handling charges for posting items back to us. It is recommended to use a REGISTERED SERVICE as 17 Sundays is not responsible for lost parcels.

We will credit your original method of payment, excluding shipping charges and sales tax on shipping charges (unless goods are defective or not as ordered in which case we will refund your delivery cost). Please allow up to 10  days for your item to be processed.

Change of mind policy:

We do not offer money back for change of mind,  we will exchange any item or credit you with 115% credit.

 

To return merchandise for a refund, please send by registered mail to:

17 Sundays RETURNS, 7 Hunt Street, Coburg, VIC, 3058

Returns with Afterpay

If you have purchased with Afterpay we will happily accept your return. The payment plan will be cancelled if we receive and process your return before the first installment is due.  This means you will not have to pay a thing.

If the first installment has already been made when you return the items back to us we can cancel the rest of your payment plan and refund the initial payments you have made.

If you wish to return certain products from your order, we will remove these items from your payment plan. The original payment installments will remain the same however the final payments will be less or cancelled depending on the return amount. You can log into your Afterpay account at any time to review your payment status.

Sale Items

We do not offer money back refund on sale items or discounted items, so please choose carefully. We will happily exchange the item for something of the same value,or issue you 115%  credit to use on any future purchased.

Exchanges

If you would like to exchange an item, please fill out our Returns and Exchanges form and advise us of the style, size and colour that you would prefer. The item from the original order must  first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

We can exchange your returned item within 30 days of purchase. We can also offer you 115% store credit for future use if the new size or colour you require is not available. This will be processed once we recieve and process the returned item and be will sent to you as a gift card to the  item value +15% of your original purchase.

Faulty Items

Please contact our customer care team at info@17sundays.com if you have encountered a faulty item. Please include clear photos of the damaged product and proof of purchase.

If your item is deemed faulty, 17 Sundays will do its best to replace the item or issue a refund. 17 Sundays  will cover return shipment upon providing a proof of postage receipt.

Please note all faulty items purchased outside of the 17 Sundays online store must be reported and returned to the same store. This is due to different returns and faulty procedures.                                                                                                 

 

 

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