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Returns, exchanges and shipping

Returns, refunds, exchanges:

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will work with you to provide a solution.

We can offer you the option of  115% credit on your return and will send you a gift card to the  item value +15% of your original purchase.

Full priced items can be returned within 30 days of receipt for a return or exchange. Merchandise must be unworn, unwashed, and in its original condition with all tags attached.

The Returns and Exchanges form must be filled out correctly and clearly with a reason code and with explanation/feedback for the return. Please contact info@17sundays.com if you have not received this form (it is attached behind your invoice). Customers are responsible for shipping & handling charges for posting items back to us. It is recommended to use a REGISTERED SERVICE as 17 Sundays is not responsible for lost parcels.

We will credit your original method of payment, excluding shipping charges and sales tax on shipping charges (unless goods are defective or not as ordered in which case we will refund your delivery cost). Please allow up to 10 days for your item to be processed.

Change of mind policy:

We do not offer money back for change of mind,  we will exchange any item or credit you with 115% credit.

To return merchandise for a refund, please send by registered mail to:

17 Sundays RETURNS, 7 Hunt Street, Coburg, VIC, 3058

Returns with Afterpay

If you have purchased with Afterpay we will happily accept your return. The payment plan will be cancelled if we receive and process your return before the first installment is due.  This means you will not have to pay a thing.

If the first installment has already been made when you return the items back to us we can cancel the rest of your payment plan and refund the initial payments you have made.

If you wish to return certain products from your order, we will remove these items from your payment plan. The original payment installments will remain the same however the final payments will be less or cancelled depending on the return amount. You can log into your Afterpay account at any time to review your payment status.  Please allow up to 10 days for your item to be processed.

Sale Items

We do not offer money back refund on sale items or discounted items, so please choose carefully. We will happily exchange the item for something of the same value, or issue you 115%  credit to use on any future purchases.  Sale items can be returned within 30 days of receipt and merchandise must be unworn, unwashed, and in its original condition with all tags attached.

Exchanges

If you would like to exchange an item, please fill out our Returns and Exchanges form and advise us of the style, size and colour that you would prefer. The item from the original order must  first be returned and a new order containing the exchanged item will be processed. The value of the initial sale (with any discounts received) will be carried over towards the total value of your exchange. We will notify you via email once your exchange has been processed.

We can exchange your returned item within 30 days of purchase. We can also offer you 115% store credit for future use if the new size or colour you require is not available. This will be processed once we receive and process the returned item and be will send you a gift card to the  item value +15% of your original purchase.

Faulty Items

Please contact our customer care team at info@17sundays.com if you have encountered a faulty item. Please include clear photos of the damaged product and proof of purchase.

If your item is deemed faulty, 17 Sundays will do its best to replace the item or issue a refund. 17 Sundays  will cover return shipment upon providing a proof of postage receipt.

Please note all faulty items purchased outside of the 17 Sundays online store must be reported and returned to the same store. This is due to different returns and faulty procedures.        

Shipping


Please allow 1 -2 days for dispatch of your order and allow an extra day where Public Holidays are observed in Australia.

Please include a note in the comments section when you are placing your order if you have specific delivery requirements.

When your order is dispatched you will receive a tracking number to follow your delivery.

$10 Standard shipping – within Australia. Allow up to five - seven business days transit time. Please check the Australia Post Standard delivery timetable for reference.

$15 Express shipping – within Australia if you require urgent delivery. This is not a guaranteed next-day service, please check your postcode on their website here for further information.

Free shipping - on orders over $150.

International:

AUD$30 New Zealand – please allow 10-20 working days.
AUD$30 USA - please allow 10-20 working days.
AUD$45 UK & Europe - please allow 10-20 working days.

If your country is not listed - please contact us for further information.




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